For more information, go to the Citizen Alert Web Portal.
Q: Who is responsible for the
A: The City/County of
Q: What is the
Q: How do citizens of
Q: So how do citizens receive these emergency alerts?
A: Citizens who live within the boundaries of
Q: What should I expect to see on my device during an emergency?
A: Depending on the device you will see or hear a message that says EMERGENCY ALERT and this will be followed by further instructions pertaining to the crisis on hand.
Q: What happens if the incident is isolated, will I still receive an alert?
A: The system uses GIS-based mapping technology which allows the Office of Emergency Management to isolate incidents and send alerts to only those targeted area/s.
Q: When will the
A: Used in these situations:
§ Emergency Evacuations
§ Natural or Man Made Disasters
§ Hazardous Material Incidents
§ Border Violence Incidents
Q: What personal information is required to register for the
A: Citizens must create an account by supplying some basic information:
- Creating a user ID and password
- Email address
- First and Last Name
- Street Address
- Zip Code
- Check the box “Agree to website policy”
Q: What is required after the account is created?
A: Citizens need to choose their method of notification and devices. You can select several options at once and prioritize the order for the alert notifications. Alerts may be sent by:
- Phone Call
- Devices for the Deaf such as Telecommunication Device for the Deaf (TDD) and Teletypewriter (TTY)
Q: How many times may I register with the
A: Citizens may register several times and enter various addresses, phone numbers and devices if needed. Citizens may register a home, business, friend and family member’s information.
Q: Who can I contact for assistance?
A: Ask a friend for help or visit these community partners for registration assistance:
- Area Agency on Aging
- DSHS-Division for Blind Services
- DSHS- Deaf / Hard of Hearing
- LULAC Project Amistad